❮Reading❯ ➽ Crucial Conversations: Tools for Talking When Stakes are High ➶ Author Kerry Patterson – Saudionline.co.uk


Crucial Conversations: Tools for Talking When Stakes are High quotes Crucial Conversations: Tools for Talking When Stakes are High, litcharts Crucial Conversations: Tools for Talking When Stakes are High, symbolism Crucial Conversations: Tools for Talking When Stakes are High, summary shmoop Crucial Conversations: Tools for Talking When Stakes are High, Crucial Conversations: Tools for Talking When Stakes are High 6a049314 Learn How To Keep Your Cool And Get The Results You Want When Emotions FlareWhen Stakes Are High, Opinions Vary, And Emotions Run Strong, You Have Three Choices Avoid A Crucial Conversation And Suffer The Consequences Handle The Conversation Badly And Suffer The Consequences Or Read Crucial Conversations And Discover How To Communicate Best When It Matters Most Crucial Conversations Gives You The Tools You Need To Step Up To Life S Most Difficult And Important Conversations, Say What S On Your Mind, And Achieve The Positive Resolutions You Want You Ll Learn How To Prepare For High Impact Situations With A Six Minute Mastery Technique Make It Safe To Talk About Almost Anything Be Persuasive, Not Abrasive Keep Listening When Others Blow Up Or Clam Up Turn Crucial Conversations Into The Action And Results You Want


10 thoughts on “Crucial Conversations: Tools for Talking When Stakes are High

  1. says:

    Dear Goodreads A crucial conversation is one that1 opinions vary2 stakes are high3 parties involved have strong emotions.Sound familiar What we have at Goodreads is a Crucial Conversation.Ways you don t succeed in a crucial conversation 1 Allowing your emotion to dictate your dialogue Specifically, an emotional need to win or be right 2 Believe the answer is the fool s choice of a yes no, right left solution Ringing any bells I can t state what the emotions of GR staff are right now, but they can t be positive ones And we ve all witnessed how official my way or the highway belief in a new, unbroadcast Terms of Service is resulting in a notable downtick in GR activity.The authors of Crucial Conversations did a lot of studies discovering that people who are skilled at dialoguing during crucial conversations 1 start with the heart, otherwise known as the self, by knowing what they want2 they avoid the fool s choice of the either or solution and look for the and 3 they are smart enough to clarify and know what they don t want4 they ask their brain to try and solve the harder problem which means the and one, not the gut response one5 they note what their behavior says, so that their body language actions are in congruence with their words, thus lending believability to their wordsMy Dear, dear Goodreads Customer Service, try this I suggest you take these principles to heart Know what you want Do you want to win Do you want certain people to leave the site Do you want a book selling synergistic Kindle machine Do you want to keep the hard working librarians and reviewers who built this site material active and involved Once you ve asked these questions, you then need to ask if your body language and interactions are reflecting these goals.The authors state to set up a crucial conversation, the parties involved need to make it safe What do you do when the conversation isn t going well and a party is acting defensively You make it safe by 1 Step out of the conversation2 Determine what condition of safety is at risk A mutual purpose or mutual respect 3 Apologize if it is appropriate4 Using contrasting skills to help fix misunderstandings, such as I didn t intend to mean ___, then explain what you did intend meant.5 Create a mutual purposeThis is how you can fix the exodus of mass numbers of librarians, reviewers, and most importantly, readers who are leaving your site.The crucial part of this list is, of course, the conversation.Note I will add a genuine analytical review at another site when I finish It really is an excellent book that I recommend to everyone There s a few ethical and social limitations to it, but it does help have a high stakes conversation and succeed.


  2. says:

    I teach this course and have found the skills and insights that people experience can be life changing This book will help you in your personal and professional relationships Crucial Conversations is not about being confrontational, avoiding conflict, or getting your way Its about how to help yourself and others stay in dialogue so you can get the results you want Its about learning, finding the truth, and strengthening relationships.


  3. says:

    Self help books can be a tough sell Crucial Conversations was given to everyone where I work as required reading When given required self help reading you may immediately make assumptions This is going to be cheesy I don t have any issues, so I won t need this This book will just waste my time Etc., etc., etc.However, I can confidently say that Crucial Conversations will help direct the reader toward successful and meaningful conversations at both work and in your daily life.Do you frequently find yourself in arguments Are you frustrated that it seems like people are not listening to you Are you a leader but you feel like you get no respect from your direct reports This book will give you some great tips on how to approach any conversation, even if the situation seems hopeless I have already started to try and use the tips I learned in this book even to reply to commenters on Goodreads You don t really need to sit down and read this book cover to cover to get some great tips Picking it up and just skimming the bullet points will help even the best conversationalist improve Also, if you encounter this book in a work setting, your employer may also provide a day long accompanying course to help with the material.Crucial Conversations is not a self help book to scoff at Some of the situations used may be a bit cheesy, but it will not waste your time and you may find you need it than you think


  4. says:

    Ok, I read this because the boss suggested it He suggested it because I don t deal well with overly emotional, crying, touchy feely people I m of a get the hell over it kind of girl.The book is a jumbled up mess in the writing It bounces from one example to the next, explains half a concept, jumps to another example, explains another part of a concept, and the might or might not get back to the original example My guess is because it seems to have no less than 75 authors Too many cooks in the kitchen The conversation techniques are ones that everyone older than 10 should know anyway Shut up, let the other person talk, repeat what they said, then respectfully make your point If you can t do that, you shouldn t be in any kind of position of authority anyway It was 250 pages of skipping around, stating basic civilized talking techniques And no, I still don t want you sit and boo hoo on my shoulder Crying about things, especially at work, is just a waste of time, energy, and resources Suck it up, Buttercup


  5. says:

    This book has valuable information, but the reader has to dig for it I m not impressed with the editing job I think the editor could have helped bring clarity to the discussion They come up with a lot of jargon that you have to remember throughout the book Start with Heart, Clever Stories, etc and keeping track of their key words and phrases makes the learning process difficult.That said, I believe there are useful tools in the book some exercises are similar to Cognitive Behavioral therapy , and I think it is worth the read and worth the effort to extract and organize the useful bits of information This should have been much tightly edited.


  6. says:

    It seems like every business book nowadays has a foreword by Stephen R Covey It s almost like if he didn t endorse it it s not worth reading This book is not an easy read like Leadership and Self Deception, Who Moved My Cheese, or The Myth of Multitasking It is however worth reading because it has many gems and pearls of wisdom along the way A few of them I already knew Remember, to know and not do is really not to know p xvi He that complies against his will is of his own opinion still Samuel Butler p 23A few startled me as I read them because I realized they are problems I have but never noticed Do you hold in ugly opinions only to have them tumble out as sarcastic remarks or cheap shots p 13Labeling is putting a label on people or ideas so we can dismiss them under a general stereotype or category p 53By employing a handy label, we are now dealing not with a complex human being, but with a bonehead p 108Some were very humorous Individually smart people can do collectively stupid things p 22If others would only change then we d all live happily ever after p 29Some felt like ancient proverbs that had been modernized Lord, help me forgive those who sin differently than I p 72Respect is like air If you take it away, it s all people can think about The instant people perceive disrespect in a conversation, the interaction in no longer about the original purpose it is now about defending dignity p 71When you feel a measure of respect for the other person, you re ready to begin p 195You and only you create your emotions p 94And of course there are the rest of the quotes I loved that don t fit in a prior category Most people have trouble pulling themselves away from the tractor beam of the argument at hand p 55When you tell a Victim Story you ignore the role you played in the problem you speak of nothing but your noble motives p 107We cite information that supports our ideas while hiding or discrediting anything that doesn t p 138Our honest passion kills the argument rather than supports it p 139Back off your harsh and conclusive language, not your belief p 140Don t pretend to consult p 168When you find yourself saying All right, we ll never agree so let s vote you re copping out p 171Nothing is quite so annoying as having someone agree on a choice their second choice perhaps and then cry I told you so when it doesn t work out 173People often assume that trust is something you have or don t have Trust doesn t have to be universally offered In truth, it s usually offered in degrees and is very topic specific p 200


  7. says:

    THE GOOD the book had some pretty good advice, really not much I could have argued with it was indeed quite specific, and described real conversational tools, as stated in the title it had lots of examples it s pretty short and easy to readSo in a sense, I recommend it.THE BAD1 too much self promo Five times or so throughout the book they mentioned some super exclusive very interesting content that s available at this link Of course, I went there to check it out Surprise, surprise, I had to fill out a giant form with my work email, corporation, my position in it etc to receive that content Also, that page advertised corporate training of the author s methods I mean, how come people who wrote a book about COMMUNICATION don t know any better than to use aggressive and annoying marketing practicesin their own work Can t they see how off putting it is How it discredits everything else they say I live in freaking Ukraine, I m not going to buy your corporate training, so leave me alone They also had these real life examples from readers sections which were 90% oh Crucial conversations is awesome It helped me a lot Everything was bad and now it s good And their corporate training is great too And absolutely nothing helpful or specific, just praise 2 repetitiveness The authors made sure to drive their points home Not a bad thing, but I think this short book could have been half its size 3 too much set up a prologue, preface, foreword, introduction, and afterword by each of the authors Too much if you ask me Just get to your point 4 nothing new Though as I ve said before I couldn t argue with their advice, I also didn t learn anything new and was bored at times It all boiled down to this don t be a passive aggressive jerk don t be an aggressive jerk don t ignore the elephant in the room don t assume the purpose of everyone else s existence is to serve youI mean, sure So in a way, I don t recommend this book.


  8. says:

    Probably the most influential book I ve read in the past five years The concepts have probably been around for a long time, but this was my first exposure to them I m still learning how to do the things mentioned here, but it really has helped me shift the way I think about others The authors have a web site with a lot of great stuff in it, and their monthly ish newsletter is one I actually read NOTE I haven t actually re read it since I first got it, so this is a review of impact and content, not of writing style.


  9. says:

    This book has all the ingredients one needs to improve one s interactions when one is stuck in cycles of rage or disagreement It has remarkably similar prescriptions to other readings I have done on the subject on how to manage in a tense conversation in which one must come to some reasonable agreement If everyone read a book like this once or twice in their lifetimes we might actually move the evolution ball down the court in a significant way I wonder if in fact our politicians have had a look They seem determined to regress.


  10. says:

    I love this book It changed my life and I recommend it to everyone One of the major problems that has plagued me all my life was becoming too emotional when things were important to me This book has helped me recognize that I was getting upset and helped me deal with my emotions so I could come back to the conversations from a calmer place The book is written in simple language with lots of repetition and stories to make it easy to read and understand The authors also use a lot of acronyms to help people remember what to do Some of the reviews have complained about this I have no complaints on this issue The book is intended to accessible to low level readers There are some areas where I don t feel they were simplistic or clear enough I made myself flash cards of the basic principles to use during group discussion to keep myself on track I didn t find chapters 9 or 11 very helpful I expected practical advice on moving to action and putting it all together But just looking at the table of contents reminds me off all the skills and tools I need to keep a productive discussion from becoming a heated argument I wish they had an even simplistic version of this book intended for teenagers These are the sorts of emotion regulating skills teenagers could really benefit from.I buy copies of this book to give to my friends I know that giving other people a self help book is rarely helpful but I just hope if there are enough copies of this book floating around out there people will read it and become better at discussing instead of fighting or withdrawing The information in the pool of shared knowledge the better


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